Every PERSN creation is crafted to last for generations. While durable, it still deserves mindful handling. With a few simple routines, you can preserve its brilliance for many years:

• Remove your jewelry before sports, sunbathing, cleaning, or sauna visits – heat, sweat, and detergents can damage the surface.
• Keep it away from cosmetics, deodorants, sun cream, steam, grease, and oils.
• After each wear, gently wipe your piece with a soft cloth to remove sweat and dirt.

These small habits go a long way in protecting your jewelry and keeping it radiant.

Gold jewelry is easy to maintain with occasional cleaning. A simple routine ensures it stays shiny and flawless:

1. Soak the piece in warm water with mild soap for about a minute.
2. Gently brush with a soft toothbrush to loosen deposits.
3. Rinse in a second bowl of clean warm water to remove soap.
4. Optionally, rinse with alcohol or white spirit for a deeper clean.
5. Dry thoroughly with a soft, lint-free cloth.

Regular care prevents buildup and keeps your gold glowing.

Although gold is precious and durable, it is not indestructible. A few things to watch out for:

• Chlorine and strong cleaning agents can cause discoloration.
• Swimming pools and beach activities often expose jewelry to harmful chemicals.
• The higher the gold content (e.g. 18k / 750 gold), the more delicate the piece is compared to lower alloys (e.g. 9k / 375 gold).

Being aware of these sensitivities helps extend the life of your gold jewelry.

Silver is timeless but naturally prone to tarnishing. With the right care, you can keep it bright and polished:

1. Place your jewelry in warm, mild soapy water for about a minute.
2. Brush gently with a soft toothbrush.
3. Rinse in clean warm water, then optionally with alcohol or white spirit.
4. Dry with a soft cloth to avoid streaks.
5. If tarnished, use a silver cleaning cloth or solution (readily available in supermarkets).

Regular cleaning will restore shine and prevent dullness.

Diamonds are tough and resistant, yet they attract oils and grease from daily wear. To keep them sparkling:

• Wipe regularly with a soft, damp cloth.
• Clean under running lukewarm water using a soft brush.
• Pay special attention to the lower facets, where dirt can collect and reduce brilliance.

With consistent care, your diamonds will continue to radiate their full fire and brilliance.

Proper storage is just as important as daily care. Jewelry pieces should never be stored loosely together, as metals and gemstones can scratch one another. To keep your jewelry safe and in perfect condition:

• Store each piece separately in a soft pouch or a lined jewelry box.
• Keep jewelry in a cool, dry place, away from direct sunlight or humidity.
• Avoid leaving jewelry in the bathroom, where steam and moisture can accelerate tarnishing.

These small precautions help preserve the brilliance of your pieces for years.

Even with regular home care, professional attention can make a difference. We recommend having your jewelry professionally cleaned and inspected at least once a year. Jewelers can:

• Deep-clean your pieces with specialized tools and methods.
• Check for loose prongs, settings, or clasps to prevent stone loss.
• Polish metals to restore shine and remove scratches.

This ensures both the beauty and security of your jewelry over time.

While high-quality jewelry is built to be worn, it is not designed for every situation. To prevent unnecessary wear or damage, remove your jewelry when:

• Sleeping, as movements may bend delicate parts or loosen stones.
• Doing housework, gardening, or other manual labor that involves chemicals or impact.
• Exercising or swimming, where sweat, chlorine, or salt water can affect the surface.

Being mindful about when to wear your jewelry will significantly extend its lifespan.

Jewelry often accompanies us on special trips and occasions, but it requires extra care when traveling. To avoid damage or loss:

• Carry your jewelry in your hand luggage rather than checked baggage.
• Use a dedicated travel jewelry case with separate compartments to avoid scratches.
• Keep pieces away from extreme temperatures, humidity, or prolonged exposure to sunlight.

With the right precautions, you can enjoy your favorite pieces safely on the go.

Once you finish designing your jewelry and complete checkout, the process begins immediately:

1. You receive an order confirmation by email.
2. Your design is sent directly to our production facility, where it is custom-made for you.
3. Depending on your piece, it may go through additional steps such as stone setting, enameling, or engraving.
4. After assembly, it is carefully checked in quality control.
5. The piece arrives at our office, where it is personally prepared for shipping. For gifts, payment information is separated from the package.
6. Finally, the finished package is handed to our trusted courier for secure, insured delivery to your specified address.

Each PERSN piece is handcrafted using the finest materials and finishes. Because your jewelry is produced exclusively for you, delivery usually takes 14–17 days after purchase – a short wait for a timeless creation made to last a lifetime.

All shipments are insured, trackable, and secure. We work with trusted courier partners to ensure safe and reliable delivery worldwide. The shipping costs will be calculated for you at checkout.

Yes. As soon as your jewelry has been shipped, you will receive an email with a tracking link to monitor the delivery status step by step.

Yes, we deliver worldwide with secure, insured shipping. Delivery times may vary by location. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.

If you need to update your address, please contact our customer service team immediately. Once your order has entered production or been dispatched, changes may no longer be possible, but we will do our best to assist you.

We offer a wide variety of secure payment options, including major credit cards, Apple Pay, Google Pay, PayPal, and American Express. Simply select your preferred method at checkout.

No, coupon codes can only be applied during checkout. Once your order is confirmed, we cannot retroactively apply discounts.

This depends on the terms of the code:

• Some codes can be used multiple times during a set period.
• Others are single-use and apply to one order only.
• A single-use code can still apply to multiple products in the same order.
  

By default, coupon codes cannot be combined. However, certain promotions may allow a coupon code to be used alongside an ongoing sale. Newsletter subscribers are always the first to know about such offers.

Yes. PERSN gift cards are available in various amounts and can be purchased online. They make the perfect gift and can be redeemed at checkout like any other payment method. Gift cards are valid until the balance is fully spent.

Absolutely. Our store is powered by Shopify, a platform that is certified PCI DSS Level 1 compliant, the highest standard in the payment industry. All transactions are processed through encrypted and secure payment gateways. Sensitive details, such as credit card numbers, are never stored on our servers, ensuring your data is fully protected at every step.

Currently, we do not offer installment payments or financing directly. However, depending on your location and payment provider, services such as PayPal Installments or credit card installment plans may be available at checkout.

Return shipping costs are generally the responsibility of the customer, unless the return is due to a manufacturing defect covered by warranty. In that case, PERSN covers the shipping.

If your piece is damaged due to wear and tear or an accident not covered by the warranty, we still want to help. Contact our customer service to discuss repair options, which may be available for a service fee.

If you need to update your shipping address, please write us at hello@persn.com as soon as possible. We’ll do our best to reroute your package. Please note that once your order has been shipped, changes may no longer be possible.

We know you’re excited to receive your jewelry. During production, we send several updates by email. If you haven’t heard from us within 10 days of purchase, please contact hello@persn.com and include:

• Your full name
• Order confirmation number
• Date of purchase

Our team will track your order and provide you with an update.