Return & Cancellation Policy

Return & Cancellation Policy

Our goal is to perfectly implement your creative wishes in your personalized piece of jewelry. If the product does not meet the qualitative requirements and expectations, please contact us immediately. Your satisfaction is important to us! In the event of a complaint, please do not hesitate to contact us.

EXCHANGE CONDITIONS

All our products are completely unique and require a lot of manual work. The products cannot be resold to other customers. Exchanges and returns are not possible for our products.

CANCELLATION POLICY

The production of your jewelry takes place immediately after receipt of your order. Cancellation is generally possible within 24 hours after the order has been confirmed, but in this case a cancellation fee of 50% will be charged.

If you are considering a cancellation, please contact our customer service.

We will process the cancellation immediately after receiving your request. The refund will be made to the account you used to purchase your item. It can take up to 7 business days from the day your refund is approved.

We reserve the right to deviate from these conditions at any time. Any changes will be published on this page.