Free shipping within Germany

Unique 3D Configurator

2 years guarantee

Secure online payment

Free shipping within Germany

Unique 3D Configurator

2 years guarantee

Secure online payment

terms & conditions

terms of use

1. Scope
The following terms and conditions apply to all deliveries between Roland Rauschmayer GmbH & Co. KG and a consumer or professional dealer in the version in force at the time of the order.
Entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, acts in the exercise of its commercial or independent professional activity. (§ 14 BGB)
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. (§ 13 BGB).
The contract of employment obliges the entrepreneur to produce the promised work and the orderer to pay the agreed remuneration. The object of the contract for work may be the production or alteration of a thing as well as another result of work or service. (§631 BGB)

2. Conclusion of the contract and storage of the contract text
The following provisions on the conclusion of the contract apply to orders, as well as the associated commissioning of the production of a work on our shop offer, as well as the configuration options contained therein.
The contract is concluded with

Roland Rauschmayer GmbH & Co. KG
Karlsruher Strasse 89
75179 Pforzheim
Managing Directors: Chris Rauschmayer and Roland Rauschmayer

The products presented in the shop as well as individual customization options make it possible to commission individual production of goods as well as their order. The commissioning and the purchase come about with acceptance by us and confirmation of commissioning and ordering.
Ordering process:

Selection of the goods

Individual adjustments of the goods

Add goods and quantity to the shopping cart

Check the cart

Execution of the order and specification of billing and delivery address

Selection of the payment method

Summary of order data, possibility to check your order and order details

The order can be canceled or changed by going back or calling another page.

Execution of the order by button “order for a fee”, this can be done only after confirmation of the agreement with our terms and conditions and privacy policy,

After successful order confirmation by e-mail, your order was accepted.

The order data are stored by us and can be viewed in the customer account at any time.

3. Prices, shipping costs, payment, due date
The indicated prices include the legal VAT, which is shown separately on the invoice. If and as long as further costs are incurred, these are already shown in the order process. In addition there are any shipping costs.
A payment is made by the payment method specified by you, these can be prepayment, cash on delivery, direct debit, Paypal or a credit card recognized by us.
As far as and as long as the delivery is bound to an advance payment, a possible production or individualization is also bound to them. The order will be maintained for a maximum of 14 days in case of a pre-payment agreement and will be canceled in the absence of payment.
Upon agreement and acceptance of a delivery by cash on delivery, the due date plus cash on delivery fees on delivery of the goods.

4. Delivery
The delivery takes place within the time of the respective product description, you will receive a separate delivery confirmation. For individual production or adjustments, the delivery time is extended by the period of manufacture and, if necessary, individual adaptation. As a rule, goods without customization are immediately available when they are in stock, otherwise they are usually ready to ship within 14 working days. The order processing and delivery takes place in prepayment agreement only after receipt and booking of your payment, said periods begin to run from these days. If the last day of the delivery falls on a Saturday, Sunday or public holiday, the deadline is extended to the following working day. Delivery delays due to force majeure will be communicated with knowledge and do not constitute a reason for a withdrawal from the purchase.
(2) With the delivery of the sold item, the risk of accidental loss and accidental deterioration passes to the buyer. From the transfer of fees to the buyer the uses and he bears the burden of the thing. The transfer is the same if the buyer is in default of acceptance.

5. Retention of title
We reserve the ownership of the purchased item until full payment of the purchase price.

6. Right of withdrawal according to the Distance Selling Act:
Consumers are entitled to a right of withdrawal according to the following conditions, whereby consumer is any natural person who concludes a legal transaction for purposes which can be attributed predominantly neither to their commercial nor their independent professional activity, otherwise this right is not. Furthermore, the right of withdrawal is also excluded if the product ordered is a product made for him or individualized goods.
Consumers can use their right of withdrawal within 14 days without giving reasons

7. Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The beginning of the period is on the day of receipt of the goods in your collection area or the Einzugsmacht range of the specified deviating recipient.
You can exercise your right of revocation by letter, e-mail or fax. For a clear assignment, enter the delivery note number, invoice number and your address. Without this information, your revocation can not be assigned. You can exercise your right of withdrawal within the specified period also by returning:

Roland Rauschmayer GmbH & Co. KG
Karlsruher Strasse 89
75179 Pforzheim

Upon receipt of the revocation as an e-mail confirmation of receipt, this is not an acceptance of the revocation. Your revocation is accepted by separate message or equivalent. In case of rejection, you will receive it with the reasons for refusal. Note that individualized and or for you manufactured products are excluded from the revocation and subjective defects do not justify a revocation, as may be the case with natural products.
consequences of Withdrawal.

If you cancel an order you are obliged to return, a repayment is made on the same means of payment. If you have chosen to pay in advance or by cash, you will be asked to provide a German bank account for the repayment. The goods must be received by us within 14 days after acceptance of the cancellation. A claim for repayment only exists when we have received the goods back and checked them. We will bear the costs of the return to a reasonable extent. If we have reasons to complain about the returned goods, we will inform you of this and, if necessary, refuse the return or reduce the amount of the reimbursement adequately in our discretion.

As of March 19, 2019

handmade & customized

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